Technical Application Engineer— United States, Elk Grove, Adhesive Technologies

Henkel Jebel Ali FZCO; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k Matching

Tuition Reimbursement

Career Growth

Job summary

Henkel Adhesive Technologies seeks a technically minded customer-facing professional in Illinois to drive product recommendations, customized applications, and demonstrations for customers. The role involves troubleshooting, field visits, and collaboration with sales, marketing, and product development teams to deliver value and support growth.

You will oversee lab work, provide technical training, and participate in remote customer interactions using AR/VR tools, while ensuring quality and

Qualifications

• Experience providing over-the-phone troubleshooting and support.
• Willingness to be on-call and/or work holidays as needed.
• Familiar with digital tools, CRM systems, and remote interaction technologies.
• Ability to coordinate with sales, marketing, PD, and field teams.

Responsibilities

• Provide product recommendations, customized applications, demonstrations and troubleshooting for customers.
• Consult customers on solutions that generate value for their use cases.
• Perform technical visits (meetings, audits, demos, troubleshooting) with documentation in the CRM and LIM systems.
• Work with application equipment to enhance customer adhesive-related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Report quality issues and customer claims to the relevant parts of the organization (CCMS/CAPRIS).
• Drive customer experience by optimizing automated and remote interactions.
• Identify opportunities to create customer value in remote settings using AR/VR tools.
• May supervise laboratory work for samples from customers and report results to customers.
• Train and coach field sales forces and customers on product applications and technical subjects.
• Promote internally SBU innovations and cross-account learnings with sales/marketing/PD.

Skills

Project management

Quality management

Operations

Process excellence

Digital tools

On-call support

Training preparation

Finance

Marketing and sales

ADP

Albert

Tools

ADP

Albert

Job description

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting‑edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop. Grow within our future‑led businesses, and leave your mark for more sustainable growth. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel.

What you’ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• Comfort with driving company vehicles NON CDL Class C license
• Over the phone troubleshooting
• On call availability, sometimes holidays
• ADP, albert
• Digital tools
• Operations
• Process excellence
• Project management
• Quality management
• Training preparation
• Finance
• Marketing and sales

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $65,000.00 and $75,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.