Technical Analyst, Utility Operation Technology

Software Guidance & Assistance, Inc. (SGA, Inc.); San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) seeks a Technical Analyst in San Jose, CA for a full-time assignment with a premier utility client.

You will administer and support enterprise applications, troubleshoot issues, and partner with business users to optimize operations. The role emphasizes security, data flow, system configurations, documentation, and ongoing maintenance, with opportunities to participate in upgrades and new implementations.

Qualifications

• Experience administering enterprise business applications.
• Strong troubleshooting and problem-solving skills.
• Experience managing application security, permissions, and user administration.
• Experience supporting system integrations and enterprise software environments.
• Ability to manage multiple priorities while working independently.
• Strong communication skills with the ability to work directly with business stakeholders.
• Experience documenting processes and system configurations.

Responsibilities

• Administer and support multiple enterprise operational applications.
• Configure and maintain application security, user access, licensing, authentication, and system settings.
• Troubleshoot application issues and coordinate resolutions with vendors and internal teams.
• Support system integrations and ensure reliable data flow between applications.
• Assist with software upgrades, testing, patches, and ongoing system maintenance.
• Gather business requirements and translate operational needs into technical solutions.
• Create and maintain system documentation, configuration guides, and support procedures.
• Provide technical support and training to internal business users.
• Monitor application performance and recommend improvements to increase reliability and efficiency.
• Participate in technology projects involving new system implementations and process improvements.

Skills

Enterprise applications administration

Troubleshooting

Security and user administration

System integrations

Multitasking

Communication with stakeholders

Documentation of configurations

Tools

Microsoft Power Platform

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Analyst for a Full Time assignment with one of our premier Utility industry clients in San Jose, CA.

Summary

We are seeking a Technical Analyst to support a portfolio of enterprise applications that enable utility operations. This role is responsible for the administration, configuration, maintenance, integration, and support of business-critical operational systems used across multiple departments. The ideal candidate enjoys troubleshooting complex technical issues, working directly with internal stakeholders, and ensuring enterprise applications remain secure, reliable, and optimized. This position is best suited for someone with a broad systems administration background who can manage multiple applications, work independently, and partner with business users to continuously improve operational processes.

Responsibilities

• Administer and support multiple enterprise operational applications.
• Configure and maintain application security, user access, licensing, authentication, and system settings.
• Troubleshoot application issues and coordinate resolutions with vendors and internal teams.
• Support system integrations and ensure reliable data flow between applications.
• Assist with software upgrades, testing, patches, and ongoing system maintenance.
• Gather business requirements and translate operational needs into technical solutions.
• Create and maintain system documentation, configuration guides, and support procedures.
• Provide technical support and training to internal business users.
• Monitor application performance and recommend improvements to increase reliability and efficiency.
• Participate in technology projects involving new system implementations and process improvements.

Qualifications

Required Qualifications

• Experience administering enterprise business applications.
• Strong troubleshooting and problem-solving skills.
• Experience managing application security, permissions, and user administration.
• Experience supporting system integrations and enterprise software environments.
• Ability to manage multiple priorities while working independently.
• Strong communication skills with the ability to work directly with business stakeholders.
• Experience documenting processes and system configurations.

Preferred Qualifications

• Experience supporting applications within a utility, public works, infrastructure, engineering, or other regulated environment.
• Experience with enterprise Asset Management, Utility Operations, Work Management, GIS-adjacent, or operational technology platforms.
• Experience supporting enterprise software vendors and third-party integrations.
• Exposure to Microsoft Power Platform or similar business automation tools.
• Project coordination or systems implementation experience.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.