Application Support Analyst – Utilities (SQL/PLSQL)

Computer Task; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications in a high-availability environment. The role is based in Dallas, TX and requires strong SQL/PLSQL expertise and production support experience.

Responsibilities include troubleshooting, incident management, API/data-flow support, and collaboration with IT and business stakeholders. Excellent communication in high-pressure settings is essential for success.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.
• Strong hands-on experience with Energy & Utilities (E&U) applications.
• Advanced SQL/PLSQL skills with experience troubleshooting database-related issues.
• Experience with production support, debugging, and log analysis.
• Understanding of application integrations, APIs, and data flow processes.
• Basic scripting/programming experience (Shell scripting or Java preferred).
• Excellent communication skills with the ability to work effectively in high-pressure environments.

Responsibilities

• Provide production application support for utility systems including ADMS, OMS, CIS, and Work Management platforms.
• Troubleshoot application issues through SQL/PLSQL analysis, debugging, log reviews, and root cause analysis.
• Support system integrations, APIs, and enterprise data flows.
• Analyze incidents, identify solutions, and provide timely communication during critical production events.
• Collaborate with technical teams and business stakeholders to resolve application issues.
• Manage incidents and service requests using ticketing tools such as JIRA.

Skills

E&U applications

SQL/PLSQL

Production support

APIs & data flows

Scripting (Shell/Java)

Analytical problem solving

Communication under pressure

Education

Bachelor’s degree in Computer Science or related field

Job description

CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications for our client. This role requires strong SQL/PLSQL expertise, production support experience, and the ability to troubleshoot complex application issues within a high-availability environment supporting grid and customer operations.

Location: Dallas, TX Duration: 6 months

Key Responsibilities

• Provide production application support for utility systems including ADMS, OMS, CIS, and Work Management platforms.
• Troubleshoot application issues through SQL/PLSQL analysis, debugging, log reviews, and root cause analysis.
• Support system integrations, APIs, and enterprise data flows.
• Analyze incidents, identify solutions, and provide timely communication during critical production events.
• Collaborate with technical teams and business stakeholders to resolve application issues.
• Manage incidents and service requests using ticketing tools such as JIRA.

Required Skills

• Strong hands-on experience with Energy & Utilities (E&U) applications.
• Advanced SQL/PLSQL skills with experience troubleshooting database-related issues.
• Experience with production support, debugging, and log analysis.
• Understanding of application integrations, APIs, and data flow processes.
• Basic scripting/programming experience (Shell scripting or Java preferred).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with the ability to work effectively in high-pressure environments.

Preferred Experience

• Experience supporting utility or energy sector applications.
• Experience with ADMS, OMS, CIS, or Work Management systems.
• Exposure to monitoring tools, automation, and cloud platforms.
• Experience working in 24x7 mission-critical application support environments.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.