Technical Analyst, Enterprise Applications

Silvi Materials; Falls Township (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401K and Pension

Tuition Reimbursement

Paid Holidays and Vacation

Job summary

Silvi Materials, located in Fairless Hills, PA, seeks a Technical Analyst for Enterprise Applications. This role involves identifying business needs, supporting system implementations, conducting data analysis, and engaging with stakeholders. Applicants should have a Bachelor’s degree in a relevant field and 2+ years of experience in a similar role, with strong SQL and communication skills. Additional benefits include comprehensive health plans, retirement options, and tuition reimbursement.

Qualifications

• 2+ years of experience in a systems analyst or IT analyst role.
• Strong understanding of databases and troubleshooting complex software issues.
• Experience with large-scale systems such as ERP, CRM, and HRIS.

Responsibilities

• Identify and translate business needs into technical solutions.
• Perform user access management and system configuration.
• Utilize SQL and BI tools to analyze system performance.

Skills

SQL

Data visualization tools

API connections

Cloud infrastructure

SDLC

Analytical skills

Communication

Programming experience

Problem solving skills

Microsoft Office Suite

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft D365 F&O

Power Platform (Power Apps, Power Automate)

ITSM systems like DevOps or Jira

Job description

Technical Analyst, Enterprise Applications

Location: Fairless Hills, PA (Fully On Site)

Benefits

• Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement.
• Paid Holidays, Vacation, and additional benefits.

Role Overview

The Technical Analyst identifies and translates business needs into technical solutions, supporting system implementations, configurations, data analysis, and end user support activities. The role performs updates to realize business requirements and opportunities for improvement, engaging stakeholders across functions and all levels of the organization.

Key Responsibilities

• System Administration & Configuration: Perform user access management, configuration, analysis, and related activities for ERP, Dispatch, Sales/CRM, Marketing, Fleet Management, and other SaaS platforms.
• Technical Implementation & Support: Implement new software and maintain existing applications, identify, track, and resolve issues; assist in planning, selection, development, and implementation of new technology, including AI/automation. Manage system upgrades and code promotions.
• Data Analysis & Reporting: Utilize SQL and BI tools (Power BI) to analyze system performance, perform database analysis, and create insights for stakeholders, ensuring data integrity and accuracy across all systems.
• Process Improvement: Analyze workflows to recommend and introduce improvements in technology or operational procedures. Monitor, maintain, and support automated business processes.
• Testing & Quality Control: Perform technical testing to enable User Acceptance Testing (UAT). Configure and maintain testing tools such as Microsoft Azure DevOps. Incorporate and track IT/admin and IT Security functions during testing cycles.
• Documentation: Create and update technical documentation, requirements, reports, and user guides.
• Stakeholder Engagement: Partner with development teams to build, test, and implement technical solutions. Collaborate with vendors and third-party service providers to resolve technical problems.
• System performance monitoring: Identify risks, issues, or improvement opportunities proactively.
• Cost-benefit analysis: Perform analyses for proposed technical solutions.
• Training: Develop and conduct training sessions for end-users on new technologies and systems.

Reporting Structure

VP of IT > Manager - Enterprise Applications > Technical Analyst - Enterprise Applications

Qualifications & Experience

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience: 2+ years in a systems analyst, IT analyst, or related role with proven implementation and/or support experience.
• Technical Proficiency: Strong understanding of databases (SQL), data visualization tools, API connections, cloud infrastructure, and SDLC.
• Analytical Skills: Troubleshoot complex software issues and analyze data to guide decision-making.
• Knowledge of large-scale systems such as ERP, CRM, HRIS. Microsoft D365 F&O experience is a plus.
• Programming experience and software development skills.
• Communication: Excellent communication skills to engage senior leadership, project stakeholders, and cross-functional teams.
• Supporting complex system implementations or upgrades experience.
• Experience with ITSM systems like DevOps or Jira.
• Experience with Power Platform (Power Apps, Power Automate).
• Microsoft Office Suite proficiency required.
• Certifications such as CompTIA A+, Network+, or other technical credentials.
• Financial modeling and cost-benefit analysis experience.
• Understanding of network architecture and IT infrastructure.
• Problem solving skills and attention to detail.
• Familiarity with cybersecurity / IT security principles and best practices.
• Ability to manage multiple priorities in a dynamic environment.

Physical Demands

• Use hands/fingers to type and move office objects.
• Sit for long periods of time.
• Hear sounds and recognize differences.
• See details of objects that are less than a few feet away and at far distances.
• See differences between colors, shades, and brightness.
• Lift 20 pounds on occasion.
• Kneel, stoop, crouch, bend, stretch, twist, or crawl on occasion.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.