OT Systems Analyst – Utilities Operations

Software Guidance & Assistance, Inc. (SGA, Inc.); San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) seeks a Technical Analyst in San Jose, CA for a full-time assignment with a premier utility client.

You will administer and support enterprise applications, troubleshoot issues, and partner with business users to optimize operations. The role emphasizes security, data flow, system configurations, documentation, and ongoing maintenance, with opportunities to participate in upgrades and new implementations.

Qualifications

• Experience administering enterprise business applications.
• Strong troubleshooting and problem-solving skills.
• Experience managing application security, permissions, and user administration.
• Experience supporting system integrations and enterprise software environments.
• Ability to manage multiple priorities while working independently.
• Strong communication skills with the ability to work directly with business stakeholders.
• Experience documenting processes and system configurations.

Responsibilities

• Administer and support multiple enterprise operational applications.
• Configure and maintain application security, user access, licensing, authentication, and system settings.
• Troubleshoot application issues and coordinate resolutions with vendors and internal teams.
• Support system integrations and ensure reliable data flow between applications.
• Assist with software upgrades, testing, patches, and ongoing system maintenance.
• Gather business requirements and translate operational needs into technical solutions.
• Create and maintain system documentation, configuration guides, and support procedures.
• Provide technical support and training to internal business users.
• Monitor application performance and recommend improvements to increase reliability and efficiency.
• Participate in technology projects involving new system implementations and process improvements.

Skills

Enterprise applications administration

Troubleshooting

Security and user administration

System integrations

Multitasking

Communication with stakeholders

Documentation of configurations

Tools

Microsoft Power Platform

Job description

Software Guidance & Assistance, Inc. (SGA) seeks a Technical Analyst in San Jose, CA for a full-time assignment with a premier utility client.

You will administer and support enterprise applications, troubleshoot issues, and partner with business users to optimize operations. The role emphasizes security, data flow, system configurations, documentation, and ongoing maintenance, with opportunities to participate in upgrades and new implementations.