Technical IT Service Analyst — Desktop & App Support Expert

Michigan Farm Bureau

Lansing (MI)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Full benefits package (medical, dental

Vision and 401K

Job summary

Michigan Farm Bureau is seeking an Associate IT Service Analyst (Technical) to provide consistent technical product support and troubleshoot software and hardware issues. You will document resolutions, analyze problems for automated solutions, and assist with software installations and desktop support across physical and virtual environments.

The role requires 1–3 years in software/networking, strong Windows experience in a large network, and a valid driver's license.

Qualifications

High school diploma or equivalent required.
1–3 years background in software/networking field required.
Experience with Microsoft Windows in a large multi-server LAN/WAN environment.
Technical expertise commensurate with experience.
Must possess a valid driver's license and good driving record.

Responsibilities

Provide second-line support for hardware and software issues.
Respond to business users promptly and document issues and resolutions.
Analyze moderately complex business problems for automated solutions.
Assist users by installing approved software packages; make required software changes.
Support physical and virtual desktops and use the packaging suite and call center software.
Act as liaison between Level I support and Technical Services areas.
Coordinate with outside software vendors and IT Division personnel to resolve problems and document resolutions.