Technical Analyst

Lifepoint Health Careers; Hancock Township (MI); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Vision coverage

401(k) plan

Paid time off

Job summary

UP Health System - Portage, part of Lifepoint Health, is seeking a Technical Analyst to enter support requests, interview users, diagnose issues, and provide desktop support and on-call assistance in Portage, Michigan.

The role requires a high school diploma (Associate's preferred), critical thinking, and the ability to work under pressure. Valid Michigan driver's license is required. Comprehensive benefits are offered with competitive compensation.

Qualifications

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Licenses: Valid driver's license in State of Michigan

Responsibilities

• Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after hours and on-call support as needed.

Skills

Critical thinking

Decisive judgment

Independent work

Stress management

Education

High school diploma or equivalent

Associate's degree (Preferred)

Job description

Your experience matters

Up Health System- Portage part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

At Portage Hospital- Portage, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute

A Technical Analyst who excels in this role:

• Enters support requests into tracking system and assigns ticket number.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
• Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after hours and on-call support as needed.
  

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
  

What we're looking for

Technical Analyst:

• Minimum EducationHigh school diploma or equivalent
  Associate's degree (Preferred)
  *Years of relevant experience may be substituted for required education.
• Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Licenses:
  Valid driver's license in State of Michigan

More about UP Health System - Portage

Your Regional Medical Center

UP Health System - Portage has been serving Michigan's Western Upper Peninsula since 1896. It supports a multi-specialty medical community with over 40 physicians, and more than a dozen allied health professionals. The main campus features a 36-bed hospital, accredited as a chest pain center by the Society of Cardiovascular Patient Care (SCPC). UP Health System - Portage was the first in the state to achieve Level III ACC (American College of Cardiology) verification as a trauma center.

Additional services include dedicated physician hospitalists, cardiopulmonary services, elective and emergency orthopedics, women's health, general surgery, hematology and oncology, internal medicine, sports medicine and rehabilitation and sports medicine, x-ray and diagnostics (including MRI, mobile PET scan, 64-slice CT scanner, nuclear imaging, and 3D mammography), an advanced wound care center, a sleep lab, two Express Care walk-in clinics, a regional dialysis unit, pharmacy services, laboratory services, home care, and a 60-bed senior living community.

UP Health System- Portage

Our Community

With small communities and big ideas, Michigan's Upper Peninsula is the perfect place for people to explore their many interests. Visit the art galleries, and museums, walk along the beaches of Lake Superior, hike, bike, and explore the beautiful nature trails. Wrap yourself up in a blanket of bright stars, clean air and open water.

Hancock is a community that brings together small-town values, rich history and a four-season wonderland for outdoor enthusiasts - without long commute times or congested highways. The Keweenaw is home to two universities - Michigan Technological University and Finlandia University. The community benefits from the diversity, culture and high standards of living contributed to our small town. We often call the Keweenaw the "Copper Country" because of the amount of natural "float" copper found in the area. In fact, at 90% pure, much of the copper is the purest copper in the world.

Welcome, to the Keweenaw Peninsula!

EEOC Statement

UP Health- Portage is an Equal Opportunity Employer.Marquette General Hospitalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.