Field Technician II: IT Install & Support

CompuCom; Irvine (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Field Technician for a designated customer within a geographic area. As a Level II Technician, you will be the primary contact for technical issues, troubleshoot, install, manage cabling, and coordinate with Lead Technicians to resolve problems.

You will document outcomes in ServiceNow, meet SLAs, and confirm resolution with customers. Strong hardware configuration and customer communication skills are essential in this role.

Qualifications

• Associate’s degree in Computer Science or IT from a technical school or equivalent work experience.
• Strong written and verbal communication with customers, peers, and leads.
• Proficiency with Windows OS, networks, and standard tools.
• Experience with banking equipment.

Responsibilities

• Performing advanced exchange of like for hardware.
• Understanding customer support, operations, and processes.
• Communicate effectively with customers and in ServiceNow.
• Coordinate and prioritize multiple tasks in a fast-paced environment while ensuring SLA adherence.
• Provide status updates per SLA.
• Monitor inventory levels and the ordering process to replenish vehicle stocking.

Skills

Windows OS

Networks

Customer communication

Task prioritization

Education

Associate’s degree in Computer Science or Information Technology

Tools

ServiceNow

Hardware configuration

Job description

Compucom Systems, Inc. is seeking a Field Technician for a designated customer within a geographic area. As a Level II Technician, you will be the primary contact for technical issues, troubleshoot, install, manage cabling, and coordinate with Lead Technicians to resolve problems.

You will document outcomes in ServiceNow, meet SLAs, and confirm resolution with customers. Strong hardware configuration and customer communication skills are essential in this role.