Technical Analyst II

HCA Healthcare; Bountiful (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with employer match

Education support

Job summary

HCA Lakeview Hospital seeks a Technical Analyst II to install, repair, and support facility IT&S equipment, and to respond to end-user requests with a focus on customer service. You will mentor junior staff and participate in 24x7 on-call rotations.

The role emphasizes adherence to IT policies and ongoing process improvements, with on-site support across multiple facilities as needed. A degree in information systems or healthcare is preferred, with three years IT experience.

Qualifications

• Bachelor’s degree preferred; information systems or healthcare field.
• Three years IT experience required.
• A+ and Microsoft desktop product support certifications preferred.
• Valid state driver’s license and 50% travel.

Responsibilities

• Installs and repairs facility IT&S equipment and software per standards.
• Responds to inquiries and provides superior customer support.
• Analyzes and supports moderate to complex inquiries; coordinates with teams.
• Mentors and trains entry-level technical analysts.
• Performs MACs and maintains incident documentation.
• Provides 24x7 on-call support as rotation allows.

Skills

Workload management

Analytical skills

Customer orientation

Verbal and written communication

MS Office proficiency

Driver’s license

Education

Bachelor’s degree in information systems or healthcare related field preferred

Three years IT experience

A+ and Microsoft desktop product support certifications preferred

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Technical Analyst II with Lakeview Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

3 years experience Required Years of Experience

The Technical Analyst IIimplements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk.Technical Analyst IIwill also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. TheTechnical Analyst IIadheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, theTechnical Analyst IIcan provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands‑on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry‑level technical analysts
• Performs facility‑based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on‑call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES

• Manages and prioritizes workload
• Demonstrates ability to multi‑task; Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications
• Must be able to drive to assigned sites to complete work

EDUCATION & EXPERIENCE

• Bachelor's degree in information systems or healthcare related field is preferred
• Must have three years IT experience
• Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable.
• 50% Travel Required

Benefits

Lakeview Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.