Technical Analyst

HCA Healthcare; Asheville (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with company match

Tuition assistance

Job summary

Mission Hospital in Asheville, NC is seeking a Technical Analyst to implement and support facility and division desktop equipment, respond to end user incidents, and participate in 24x7 on-call support.

The role requires a local candidate with at least 1 year of IT experience, a Bachelor’s degree in information systems or healthcare related field preferred, and basic A+ and Microsoft product certifications. On-site work with IT and service desk collaboration.

Qualifications

• Bachelor’s degree preferred.
• 1 year of experience required.
• A+ and Microsoft certifications preferred; substitution allowed.

Responsibilities

• Implements and supports facility IT&S desktop equipment and software per standards.
• Responds to end user desktop incidents and requests via the Service Desk.
• Maintains documentation and escalates complex issues per procedures.
• Provides on-site support and participates in 24x7 on-call rotation as needed.
• Aids and trains users on division and facility technology.

Education

Bachelor’s degree in information systems or healthcare related field

Basic certification in A+ and Microsoft Products

Job description

Job Summary And Qualifications

Candidates must be local to the Asheville market. Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Technical Analyst with Mission Hospital you can be a part of an organization that is devoted to giving back!

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior‑level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on‑call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC‑based equipment and cabling, the Technical Analyst can provide expanded on‑site support to technical resources, if needed.

Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.

Analyzes and provides hands‑on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.

Logs and tracks problems; reviews problem tracking databases.

Performs facility‑based moves, adds, and changes (MACs), as needed.

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.

Provides 24x7 on‑call support based on division IT staff rotation, and carries a pager as warranted.

Aids and trains users on division and facility technology.

Performs preventative maintenance.

Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.

Effectively works with customers, Service Desk and Technical Services personnel.

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

What qualifications you will need:

EDUCATION

Bachelor’s degree in information systems or healthcare related field is preferred

Experience

1 years experience Required Years of Experience

CERTIFICATE/LICENSE

Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

Occasional/ Intermittent travel Required

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.