Senior Application Analyst

HCA Healthcare; Plantation (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off and disability coverage

401(k) Plan with company match

Tuition and certification support

Job summary

HCA Florida Westside Hospital is seeking a Senior Application Analyst to lead application support, guide upgrades, and drive roadmaps for critical healthcare applications. The role emphasizes mentoring junior analysts and coordinating across facilities.

You will act as SME, lead multi-facility initiatives, and ensure system stability while balancing clinical and technical concerns. A Bachelor’s degree and 5+ years in healthcare IT are preferred.

Qualifications

• Bachelor’s degree preferred in a related field.
• 5+ years of relevant work experience.
• Experience as SME and mentor for analysts.

Responsibilities

• Leads and facilitates application implementation initiatives across facilities.
• Resolves service desk incidents with increased responsibility.
• Drives roadmap development and upgrades for assigned applications.
• Mentors junior analysts and develops training materials.
• Promotes system security and patient confidentiality.

Skills

Mentorship

Leadership

Communication

Relationship building

Independent work

Healthcare IT

Customer orientation

Problem solving

Team collaboration

Education

Bachelor’s Degree - Preferred

Tools

Programming tools

Reporting tools

Job description

Do you want to join an organization that invests in you as a Senior Application Analyst? At HCA Florida Westside Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Senior Application Analyst responsibilities include leadership and facilitation of resources on application activities, to include, second and third tier application support. This role will also lead projects related to upgrades and new application implementations. This resource will be an escalation point for application support and drive implementation and utilization of key applications they are assigned. They will understand and assist in developing and driving the roadmap for their assigned applications. This individual must respond to application/system issues by taking primary responsibility to ensure resolution and ongoing stability of the product. They will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalation and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than junior level Application Analysts, be recognized as a mentor and coach for the team, and help to onboard junior-level Application Analysts.

GENERAL RESPONSIBILITIES

Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role

Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems

Considered the Subject Matter Expert (SME) for key applications as assigned

Leads or facilitates multi-facility application implementation initiatives

Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role

Participates in on call rotation and/or after hours support as needed

Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role

Works with division and facility resources to develop policies and procedures, develop best practices and deliver training as needed

Leads process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

Collaborates with division and facility leaders to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts

Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.

Leads and mentors junior analysts in service management operational policies and best practices, contributing to enterprise and IT service management goals.

Assists the manager in development of business cases for new solutions as assigned.

Analyzes and creates action plans based on application data and reports

May perform application audits based on policies and procedures

Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role

Promotes system security and patient confidentiality and helps ensure compliance

What qualifications you will need:

EDUCATION

Bachelor’s Degree - Preferred

RELEVANT WORK

5 or more years

OTHER SKILLS & ABILITIES

Required

Works independently with general supervision.

Acts as a resource for colleagues with less experience

Elevated understanding of healthcare and/or IT operations and application support processes and workflows

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing

Demonstrated customer orientation

Advanced leadership and excellent teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must have transportation to assigned work locations

Preferred

Proficiency in various programming and application reporting tools

Benefits

HCA Florida Westside Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Application Analyst opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.