Technical Analyst II

HCA Healthcare; Denver (CO); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Tuition assistance

Life insurance

Job summary

HCA Healthcare in Denver is seeking a Technical Analyst II to support facility and division desktop equipment and provide tier-2 incident response from the Service Desk. You will mentor entry-level analysts and participate in 24x7 on-call coverage as required.

Requirements include a Bachelor's in information systems or healthcare field, 3 years IT experience, and A+ certification preferred; travel up to 50% and a valid driver license.

Qualifications

• Bachelor’s degree in information systems or healthcare related field preferred.
• Must have three years IT experience.
• Basic A+ certification preferred; education/experience may substitute for A+.
• Valid state driver license and proof of auto insurance, if applicable.
• 50% travel required.

Responsibilities

• Installs and maintains facility/division IT&S desktop equipment and software.
• Responds to end-user incidents and requests from the Service Desk.
• Mentors and trains entry-level Technical Analysts.
• Provides 24x7 on-call support based on rotation and policy.

Skills

Workload management

Analytical thinking

Customer orientation

Verbal and written communication

MS Office proficiency

Driving to sites

Education

Bachelor's degree in information systems or healthcare related field

Three years IT experience

A+ certification preferred

Driver license and auto insurance

Job description

Hourly Wage Estimate: $27.69 - $43.84 / hour

Learn More About The Benefits Offered For This Job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Technical Analyst II today with HCA HealthONE Rose.

Job Summary And Qualifications

3 years experience Required Years of Experience

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry-level technical analysts
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement

Knowledge, Skills & Abilities

• Manages and prioritizes workload
• Demonstrates ability to multi-task; Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications
• Must be able to drive to assigned sites to complete work

Education & Experience

• Bachelor’s degree in information systems or healthcare related field is preferred
• Must have three years IT experience
• Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
• Valid state driver license and proof of auto insurance, if applicable.
• 50% Travel Required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.