Technical Analyst I

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision Insurance

Retirement Plan

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Job summary

AtlantiCare is seeking a Technical Analyst I to support the integration and management of clinical software and hardware within the healthcare system. You will troubleshoot user issues, create reports, train end-users, and test software upgrades under supervision.

A passion for healthcare technology and strong communication are essential. This full-time role requires a High School diploma (Associate degree preferred) and a New Jersey driver's license, with opportunities to grow into more

Qualifications

• High School diploma required; an Associate degree is a plus.
• 1–2 years IT support or medical device implementation experience preferred.
• NJ Driver's License required; strong communication and organization needed.

Responsibilities

• Integrate and support clinical software and hardware per established methods.
• Assist in troubleshooting user issues and provide effective solutions.
• Write reports on system performance and issues.
• Train end-users on clinical software and hardware.
• Test upgrades for compatibility with existing systems.
• Maintain documentation of system-related activities.
• Collaborate with more senior Technical Analysts on complex projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Willingness to learn

Healthcare technology interest

Education

High School Diploma

Associate degree or Technical Diploma (related field)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Technical Analyst I

Job Description

As a Technical Analyst I, you will play a crucial role in ensuring the smooth integration and management of clinical software and hardware within our healthcare system. Under the guidance of experienced managers, you will work closely with our IT team to provide support for various devices and applications used in the clinical environment. Your responsibilities will include troubleshooting user issues, creating reports, training end-users, and testing software upgrades. This role is perfect for someone with a passion for healthcare technology and a desire to make a positive impact on patient care.

Responsibilities

• Integrate and implement clinical software applications and hardware devices as per prescribed methods.
• Manage and support the infrastructure components associated with clinical applications.
• Assist in troubleshooting user problems and provide effective solutions.
• Write comprehensive reports on system performance and issues.
• Train and retrain end-users on the proper use of clinical software and hardware.
• Test upgrades and ensure compatibility with existing systems.
• Review, analyze, and modify software and hardware to meet departmental needs.
• Detect and diagnose problems related to clinical applications and infrastructure.
• Collaborate with Technical Analysts II and III for complex issues and projects.
• Maintain accurate documentation and records of all system-related activities.

Qualifications

• 1-2 years of experience in implementing medical devices and their clinical applications is preferred.
• In lieu of a degree, 3 years of experience in an IT support role can be considered.
• A High School diploma is required, with an Associate degree or Technical Diploma in a related field being an advantage.
• Valid New Jersey Driver's License is essential for this role.
• Excellent communication skills, both written and verbal, are a must.
• Strong interpersonal and organizational abilities are key for this position.
• Proficiency in Microsoft Office tools, especially Word, Excel, and PowerPoint, is necessary.
• Ability to manage and prioritize multiple tasks simultaneously.
• A keen interest in healthcare technology and its applications is preferred.
• Willingness to learn and adapt to new technologies and systems.

• Job Identification 100649
• Job Category Information Technology
• Job Schedule Full time
• Job Shift Day
• Pay Range $33.16-$49.75
• Holidays Required Yes
• Weekends Required Yes
• Hrs Per Week 40
• Posting Requirement Post Int & Ext

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.

PI286937020