Technical Analyst II

HCA Healthcare; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition assistance

Employee discounts

Job summary

HCA Healthcare in Bradenton is seeking a Technical Analyst II to manage desktop support across facilities, respond to Service Desk incidents, and mentor junior analysts in ITG standards.

You will install and repair equipment, maintain documentation, participate in on-call rotations, and collaborate with division IT staff while upholding confidentiality and policy compliance.

Qualifications

• 3+ years IT or healthcare IT experience.
• Bachelor’s degree preferred; information systems preferred or equivalent work experience.
• Proficient with MS Office applications and IT service processes.

Responsibilities

• Respond to end-user desktop incidents and requests from the Service Desk.
• Mentor, train and support entry-level technical analysts.
• Install and repair facility ITG equipment per standards and guidelines.

Skills

Communication skills

Analytical skills

MS Office proficient

On-site travel

Team mentoring

Education

Bachelor’s degree in Information Systems or equivalent

Minimum 3+ years IT experience

Tools

MS Office Suite

Remote desktop tools

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Technical Analyst II

Job Summary

The Technical Analyst II (TAII) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

General Responsibilities

• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Mentors, trains and supports entry-level technical analysts
• Installs and repairs facility and division ITG equipment and software per HCA and ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands‑on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Aids and trains users on division and facility technology
• Performs preventative maintenance Performs facility‑based moves, adds, and changes (MACs), as needed
• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
• Provides product / application Expertise (SME) for one or more systems.
• Works as project lead, independently managing local projects.
• Provides 24x7 on-call support based on division IT staff rotation
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Other duties as assigned.

Relevant Work Experience

• 3+ years

Education

• Bachelor’s Degree Preferred
• Bachelor’s Degree in Information Systems preferred or equivalent work experience

Knowledge, Skills & Abilities

Required:

• Strong communication skills
• Comfortable with scientific method of hypothesis testing
• Curiosity, strong pattern recognition, willing to challenge assumptions
• Manages and prioritizes workload
• Demonstrates ability to multi‑task
• Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications
• Provides onsite technology support on projects
• Must be able to drive to assigned sites to complete work
• Must be able to travel to remote facilities. (air/vehicle travel)

Experience

• 3+ years of general work experience (IT or healthcare experience preferred).

Certificate/License

• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

Physical Demands/Working Conditions

Requires prolonged sitting, some bending, lifting, stooping and stretching. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting paper and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.