Application Analyst II

HCA Healthcare; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

HCA Florida JFK North Hospital is seeking an Application Analyst II to oversee application activities, provide second/third tier support, and assist with upgrades and new implementations. The role acts as an escalation point and helps drive application roadmaps with strong collaboration across divisions.

The ideal candidate will have a Bachelor’s degree (preferred) and 3+ years IT or healthcare experience, with excellent communication and leadership abilities.

Qualifications

• Requires independence with general supervision.
• Acts as resource for less experienced colleagues.
• Understands health care and IT operations and application support processes.
• Ability to build strong relationships across diverse stakeholders.
• Strong verbal and written communication skills.
• Advanced leadership and teaching abilities.
• Advanced computer skills.
• Knowledge of reporting tools functionality.

Responsibilities

• Supports application implementation and support with greater responsibility than junior analysts.
• Serves as SME for assigned applications.
• Assists multi-facility implementation initiatives.
• Escalates and resolves application incidents and issues.
• Participates in on-call rotation and after-hours support.
• Collaborates to test and implement new applications.
• Develops policies, best practices, and training as needed.
• Promotes standardization, integration, and optimization across the division.

Skills

Independent work

Mentoring

Healthcare IT operations

Relationship building

Communication skills

Leadership

Computer skills

Reporting tools

Transportation requirement

Education

Bachelor’s Degree - Preferred

Tools

Programming tools

Reporting tools

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Application Analyst II with HCA Florida JFK North Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

The Application Analyst II responsibilities include oversight and facilitation of resources on application activities, to include, second and third tier application support. This role will also assist with projects related to upgrades and new application implementations. This resource will be an escalation point for application support and will help drive the implementation and utilization of key applications they are assigned. They will understand and assist the team in developing the roadmap for those applications. The Application Analyst II must respond to application/system issues and take responsibility to ensure resolution and ongoing stability of the product. This resource will prioritize their work independently based on customer needs and departmental priorities. In addition, they will elevate and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than Application Analysts junior to the position, as well as assist the senior and consulting level roles with various support and initiatives for the application services team.

General Responsibilities

• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role
• Knows and applies the fundamental concepts and principles gained through experience to solve a range of problems
• Considered the Subject Matter Expert (SME) for applications as assigned
• Assists in multi-facility application implementation initiatives
• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with an increased responsibility over analysts junior to the role
• Participates in on call rotation and/or after hours support as needed
• Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role
• Assists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed
• Assists the senior and consulting application analysts in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role
• Assists the senior and consulting application analysts to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role
• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
• Helps to implement action plans based on application data and reports
• May perform application audits based on policies and procedures
• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role
• Promotes system security and patient confidentiality and helps ensure compliance

What qualifications you will need:

EDUCATION

Bachelor’s Degree - Preferred

RELEVANT WORK EXPERIENCE

3 or more years of general work experience (IT or healthcare experience) - Preferred.

Other/Special Qualifications

Required:

• Works independently with general supervision.
• Acts as a resource for colleagues with less experience
• Understanding of healthcare and/or IT operations and application support processes and workflows
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing
• Advanced leadership and excellent teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must have transportation to assigned work locations

Preferred

• Proficiency in various programming and application reporting tools
• Customer service orientation and/or training

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you! Qualified candidates will be contacted for interviews. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.