Tech Analyst

HCA Healthcare; Atlantis (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

The Technical Analyst at HCA Florida JFK Hospital delivers hands-on desktop and ITG support across facilities, responding to incidents reported to the Service Desk and participating in 24x7 on-call rotations. This role emphasizes customer-focused service, problem analysis, and collaboration with IT teams to maintain device inventory, documentation, and standard operating procedures.

Ideal candidates have a Bachelor’s degree in information systems or a healthcare-related field, at least one year

Qualifications

• Bachelor’s degree in information systems or healthcare related field preferred.
• Must have one year IT experience
• Basic A+ and Microsoft certifications preferred
• Valid state driver’s license and proof of auto insurance, if applicable

Responsibilities

• Installs and repairs facility ITG equipment and software per standards and guidelines.
• Responds to inquiries and provides superior customer support for users.
• Analyzes and provides hands-on support for simple to moderate inquiries.
• Coordinates with other technical areas to resolve problems.
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs) as needed
• Maintains documentation for each incident or request; escalates complex problems
• Provides on-call support as needed and carries a pager
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes to improve ITG desktop support
• Works effectively with customers and IT staff
• Participates in meetings and training to improve performance
• Adheres to ITG standards and policies
• Maintains confidentiality of patient care and employee information

Skills

Customer focus

Multi-tasking

Analytical skills

Verbal & written communication

MS Office proficiency

Drive to sites

Education

Bachelor's degree in information systems or healthcare

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Tech Analyst with HCA Florida JFK Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA Healthcare IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, andrelated software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
• Analyzes and provides hands-on support for simple to moderate inquiries.
• Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA Healthcare ITG standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

Other Skills & Abilities

• Manages and prioritizes workload
• Demonstrates ability to multi-task; Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications
• Must be able to drive to assigned sites to complete work

What qualifications you will need:

EDUCATION

Bachelor’s degree in information systems or healthcare related field -Preferred

Experience

Must have one year IT experience

CERTIFICATE/LICENSE

Basic certification in A+ and Microsoft Products - Preferred

education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

Benefits

HCA Florida JFK Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.