Technical Analyst

HCA Healthcare; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Behavioral health services

Telemedicine services

Paid time off

Family leave

Disability coverage

401(k) with match

Employee stock purchase plan

Tuition assistance

Student loan assistance

Certification support

Dependent scholarships

Fertility & family building assistance

Life insurance

Auto and home insurance

Job summary

HCA Healthcare is seeking a Technical Analyst at Research Medical Center to support IT&S desktop equipment and software, ensuring effective on-site service and adherence to IT policies. You will install, repair, and maintain devices, assist users, and participate in continuous improvement initiatives within a hospital IT environment.

The role requires at least 1 year of IT experience, a preferred Bachelor’s in information systems or healthcare-related field, and may consider A+ certification or

Qualifications

• Bachelor's degree in information systems or healthcare related field is preferred.
• One year IT experience is required.
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver’s license and proof of auto insurance, if applicable

Responsibilities

• Installs and repairs IT&S equipment and software per standards.
• Responds to inquiries and provides superior customer support for users.
• Provides hands-on support for simple to moderate inquiries and coordinates with other teams as needed.
• Logs and tracks problems and reviews problem tracking databases.
• Performs MACs and maintains incident documentation.
• Provides 24x7 on-call support as needed.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance.
• Recommends process changes to improve IT&S desktop support.
• Works with customers, Service Desk and Technical Services teams.

Education

Bachelor's degree in information systems or healthcare related field

A+ certification (preferred)

Valid state driver’s license (where applicable)

Job description

Do you want to join an organization that invests in you as a(an) Technical Analyst? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands‑on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs facility‑based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on‑call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Education

• Bachelor's degree in information systems or healthcare related field is preferred

Experience

Must have one year IT experience

• CERTIFICATE/LICENSE
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Technical Analyst opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.