EHR Support Analyst II

HCA Healthcare; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

HCA Florida Mercy Hospital is seeking an EHR Support Analyst 2 to serve as an onsite clinical IT resource, leading the facility's core clinical systems team and supporting a broad set of clinical applications.

You will provide second-level support, manage facility dictionaries, develop training materials, and drive testing and implementation of new modules, while ensuring security and patient confidentiality.

Qualifications

• Bachelor's degree preferred.
• One to three years’ experience in clinical application support or related clinical work experience.
• Licensing or credentials within specific clinical specialty preferred, if available.
• Valid state driver’s license and proof of auto insurance, if applicable.
• Occasional travel required.

Responsibilities

• Lead onsite clinical IT activities for facility.
• Provide second level support for incidents and requests.
• Manage facility dictionaries and customize division policies.
• Develop training materials and deliver hands‑on training.
• Lead facility-based implementations of clinical applications.
• Coordinate reporting requests and validate results.
• Promote system security and patient confidentiality.

Skills

Clinical operations

HIPAA compliance

Relationship building

Communication

Leadership

Reporting tools

Travel to sites

Education

Bachelor's degree preferred

Tools

Programming tools

Clinical reporting tools

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.

Leads and facilitates the facility's core clinical systems team on clinical IT activities

Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

Serves as project leader for facility-based implementations of clinical applications software releases and new products

Provides on-call assistance as needed.

Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility

Facilitates and manages maintenance of facility-specific dictionaries

Provides input to customize base division policies and procedures, training, and best practices for use within the facility

Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.

Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.

May develop clinical application reports as needed

Performs quality audits and tracks metrics related to clinical application use

Participates in meetings as a member of facility clinical leadership

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Understanding of clinical operations and processes

Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools

Customer service orientation and/or training

What qualifications you will need:

EDUCATION:

Bachelor's degree preferred

EXPERIENCE:

One to Three years’ experience in clinical application support or related clinical work experience

CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available.

Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

Occasional/ Intermittent travel Required

3 years experience Required Years of Experience

Benefits

HCA Florida Mercy Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.