Technical Advisor I - DTP (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental; Irvine (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

Glidewell Dental in Irvine, California is looking for a professional to provide essential administrative support while ensuring customer satisfaction. The role involves coordinating activities across departments and maintaining professional relationships with dental technicians and managers.

Ideal candidates will have a strong background in customer service, ideally within the dental industry, and possess a high school diploma, with a bachelor's degree preferred. Responsibilities include problem-solving and advising on product selection.

Qualifications

• Minimum of two years of ACD experience or five years of customer service.
• Experience in the dental field preferred.
• RDA, DA, or CDT certifications preferred.

Responsibilities

• Provide administrative support and act as a liaison between departments.
• Ensure customer retention and satisfaction.
• Evaluate cases and advise on product selection.

Skills

Customer service

Communication skills

Problem solving

Technical knowledge

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Pay Range: $25.00/hr