Dental Lab Technician Technical Advisor - CDT Required

National Dentex Laboratories (NDX); Las Vegas (NV); On-site; USD 79,200 - 87,200; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holiday

Vacation

Sick time

401K with company contribution

Tuition reimbursement

Sign-On Bonus

Relocation assistance

Job summary

National Dentex Laboratories (NDX) is seeking a Dental Lab Technician Technical Advisor (CDT required) in Las Vegas, NV. This full-time role involves providing technical assistance, advising dentists on products and designs, and ensuring timely case resolutions.

The candidate should have 5+ years in Crown & Bridge, Removable and Implants restorations, with CAD/CAM and IOS knowledge. This on-site position offers benefits and opportunities for growth within a leading dental lab network.

Qualifications

• CDT certification is required.
• High School Diploma or GED required.
• 5+ years' experience in Crown & Bridge, Removable and Implants restorations.
• Knowledge of CAD/CAM and IOS is preferred.
• Strong customer service skills to interact with dentists.
• Intermediate computer skills; MS Office (Outlook, Word, Excel).

Responsibilities

• Provide technical assistance to customers.
• Counsel dentists on products, treatment plans and designs.
• Provide accurate product, turnaround time, and case evaluations to dentists.
• Communicate with internal teams to resolve cases.
• Occasionally assist with restoration details for corrections.
• Handle inbound/outbound calls and emails related to cases or consultations.
• Collaborate with sales/marketing on policy and product promotion.
• Stay informed on new dental products and fabrication techniques.
• Document all customer interactions using company software.

Skills

Verbal and written communication

Detail oriented

Team player

Multitasking

Education

CDT required

High School Diploma/GED

Tools

CAD/CAM

IOS

Job description

Dental Lab Technician Technical Advisor - CDT Required

Job Category : Technical Advisor

Requisition Number : DIAGN009594

• Posted : July 30, 2026
• Full-Time
• Rate : $40 USD per hour

Locations

Showing 1 location

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Possibility for Sign-On Bonus and Relocation.

Primary Responsibilities and Essential Functions of the Position:

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Skills and Abilities Required:

• Strong verbal and written communication skills
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player,
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education and Experience Required:

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT required.
• High School Diploma/GED
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
• Knowledge of the Product
• Ability to use positive language
• Ability to ‘read’ customers
• Goal-oriented focus
• Ability to handle surprises
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don’t Have the Answer
• Thick Skin

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5 % of the time

Qualifications

Skills

Behaviors

Required

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

:

Motivations

:

Education

Required

High School or Equivalent or better.

Experience

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.