Dental Lab Technician Technical Advisor - CDT Required

National Dentex Labs; Las Vegas (NV); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with company contribution

Tuition reimbursement

Sign-on bonus

Relocation assistance

Job summary

National Dentex Labs in Las Vegas, NV is seeking a Dental Lab Technician Technical Advisor for a full-time, on-site role at NDX Studio 360. ACTIVE CDT IS REQUIRED. This position offers comprehensive benefits and opportunities for growth.

Regular hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Sign-on bonus and relocation assistance may be available.

Qualifications

• CDT required.
• 5+ years of practical experience in Crown & Bridge, Removable and Implants restorations.
• Knowledge of CAD/CAM and IOS preferred.
• Strong customer service skills when interacting with dentists.
• Intermediate computer skills are required.

Responsibilities

• Provide technical assistance to customers.
• Counsel and advise dentists on products, treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound/inbound calls or emails related to cases, estimates, pre-ops or consultations.
• Partner with sales/marketing in promotion of policies and products.
• Stay educated on new dental products and fabrication techniques.
• Document all customer interactions using company software.

Skills

Communication

MS Office

Detail-oriented

Team player

Fast-paced

Customer service

Education

CDT certification

High School Diploma

Dental lab training

Tools

CAD/CAM

IOS

MS Office

Job description

Description Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country.

We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Possibility for Sign-On Bonus and Relocation.

Job Details

Primary Responsibilities And Essential Functions Of The Position

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Skills And Abilities Required

• Strong verbal and written communication skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player,
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education And Experience Required

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT required.
• High School Diploma/GED
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Competencies

• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the Product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to ‘read’ customers
• A calming presence
• Goal-oriented focusAbility to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don’t Have the Answer
• Thick Skin

Hazardous Materials Or Equipment Used

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5 % of the time