Technical Advisor I

Glidewell Dental; Irvine (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Glidewell Dental in Irvine, California is seeking a Technical Advisor to assist dental professionals with cases and provide administrative support. This position requires strong communication skills and technical knowledge to guide informed decisions.

Applicants should have customer service experience, preferably in a dental setting. Responsibilities include coordinating support activities, evaluating products for doctors, and ensuring customer satisfaction.

The role offers a pay range of $23.00/hr plus a monthly bonus up to $500.

Qualifications

• Minimum two years of ACD experience or five years of customer service experience.
• Three years of experience in dental background is acceptable.
• RDA, DA, or CDT certifications preferred.

Responsibilities

• Coordinate and perform department support activities.
• Provide administrative support and customer service.
• Communicate with customers and colleagues efficiently.
• Evaluate cases and advise doctors on product selection.

Skills

Customer service

Technical knowledge

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Curious about a career beyond chairside dentistry? Get a quick look at what it’s like to be a Technical Advisor at Glidewell. This short video highlights how our team supports dental professionals, guides cases, solves problems, and helps doctors make informed decisions every day. Discover how your dental experience can translate into a rewarding new career path.

Technical Advisor at Glidewell

Essential Functions

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification

• RDA, DA, or CDT certifications preferred.

Pay Range: $23.00/hr + monthly bonus up to $500