Technical Advisor I

Crown World Dental; Louisville, Northern (KY, KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Crown World Dental in Louisville, KY, seeks a proactive Customer Service/Support specialist. The role focuses on coordinating department activities, handling inbound calls, updating customer records, and providing product information to doctors and staff.

Experience in ACD systems and strong communication skills are required, with a preference for candidates holding a Bachelor’s degree. The position pays $22.00–$24.00 per hour and is based on-site in Louisville.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Minimum two years of ACD experience and/or five years in customer service or three years in dental background.

Responsibilities

• Coordinate and perform department support activities and serve as liaison between divisions.
• Answer inbound calls and provide information on products and ship dates.
• Input call notes in GCM and maintain up-to-date customer records.
• Communicate with customers, colleagues, dental technicians and managers clearly and promptly.
• Ensure adherence to customer service policies and call center standards.
• Assist doctors by advising on product suitability for cases and follow up on requests.

Skills

ACD experience

Customer service

Dental background

Phone handling

Education

High school diploma

Bachelor's degree (preferred)

Tools

GCM

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all
• products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians and managers in a prompt articulate manner.
• Complies with customer service policies and procedures meeting call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by the doctors on the particular cases.
• Seeks advice and input from the manager when needed.

Education and Experience:

• High school diploma or equivalent
• Bachelor's degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Pay Range: $22.00 to $24.00p/hr