Customer Service Rep Trainee

Glidewell Dental; Irvine (CA); On-site; USD 23,866 - 33,992; Full time

Job summary

A dental support company in Irvine, California, is hiring a Customer Support Representative to enhance service at dental offices. Responsibilities include training participation, handling customer inquiries, and solving issues. Ideal candidates will have a high school diploma and at least one year of customer service experience. Preference is given to those with dental assistant or technician backgrounds. The pay starts at $21 per hour, with bonuses available.

Qualifications

• Minimum one year of experience in customer service or call center.
• Previous dental assistant or registered dental assistant experience preferred.
• Previous certified dental technician or dental technician experience preferred.

Responsibilities

• Completes customer service training program curriculum.
• Participates in call center and production tours.
• Implements feedback from training activities to enhance performance.

Skills

Customer service experience

Communication techniques

Problem-solving

Education

High school diploma or equivalent

Job description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast‑paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from training activities to improve performance.
• Completes assessments administered intermittently for evaluation of training curriculum comprehension.
• Participates in call center and production tours.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service and/or call center.
• Previous dental assistant (DA) or registered dental assistant (RDA) experience, preferred.
• Previous certified dental technician (CDT) or dental technician experience, preferred.

Pay: $21.00p/hr. with a monthly bonus of up to $400