Customer Service Rep Trainee

Glidewell Dental; Irvine (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Glidewell Dental is seeking a Customer Support Representative to assist dental offices and deliver standout service. You will participate in comprehensive training, handle escalations, document interactions, and support CRM systems to resolve issues efficiently and courteously.

In a fast‑paced, people‑focused environment you’ll work with teammates to troubleshoot orders, scheduling, and credits, while maintaining accurate product terminology and patient‑friendly communication to ensure high

Qualifications

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Responsibilities

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Job description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast‑paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!
Customer Service Representative at Glidewell
Essential Functions:

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Pay: $21.00hr. plus bonus