Customer Service Rep Trainee

Glidewell-Laboratories; Irvine (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Glidewell-Laboratories is seeking a Customer Service Representative in Irvine, CA. You will begin by completing customer service training programs and attending instructor-led trainings on topics including company history, communication techniques, products, scheduling, and CRM systems.

You will also complete e-learning on dental terminology, participate in mock calls, and apply feedback to improve performance.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of experience in customer service or a call center.
• Dental lab or dental office experience is a plus.

Responsibilities

• Completes and participates in customer service training programs.
• Attends instructor-led trainings on company products, scheduling, CRM, and more.
• Completes e-learning modules on dental terminology and morphology.
• Participates in mock calls and uses feedback to improve performance.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions:

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Completes assessments administered intermittently for evaluation of training curriculum comprehension.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service and/or call center.
• Previous experience in a dental lab or dental office, a plus.

Pay: $21.00hr. plus bonus