AI-Driven Security Adoption Specialist

Cisco Systems, Inc; Austin (TX); Hybrid; USD 98,000 - 131,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive adoption of Cisco Security solutions, tailor TAPs to customer goals, and act as a trusted advisor across internal teams. You will enable customers via demos, sessions, and hands-on environments, guiding AI-driven insights to maximize security investments.

The role emphasizes strong customer relationships, proactive problem solving, and cross-team collaboration to ensure renewals and growth in a dynamic security portfolio.

Qualifications

• Bachelor's degree + 5 years related experience or equivalent.
• Professional-level certification (e.g., CCNP) or equivalent.
• Substantive experience with one or more Email Security products.
• Experience with AWS and Azure management and VM deployment; Python scripting.
• Experience with AI tools and automation; Linux/WSA/Cisco Secure Endpoint bonuses.

Responsibilities

• Own adoption for a portfolio of mid-sized customers, managing multi-product deployments and using AI-powered analytics to guide engagement.
• Build and drive TAPs aligned to customer goals, spotting adoption blockers, recommending accelerators, and partnering with CXMs.
• Deliver technical enablement through tailored sessions, demos, and 1:many Expert Insight Series.
• Run demo environments — configure and maintain test setups, troubleshoot issues, and showcase key features.
• Maintain customer profiles, gathering operational insights and applying AI-driven recommendations to improve product use.
• Follow up post-session to sustain adoption momentum, answer questions, and support strong CSAT outcomes.
• Facilitate alignment workshops to review progress and drive expected customer outcomes.
• Collaborate with your team for innovation and the best customer outcomes — we support each other.
• Partner across teams — Support, Sales, Engineering, Partners, and GTM — to resolve issues and uncover value-driving use cases.
• Inform product development by sharing customer feedback and competitive observations, and working with Product teams on systemic challenges.
• Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and industry trends.

Skills

Secure Email solutions

Customer-facing skills

Relationship building

AI/automation mindset

Ownership and initiative

Education

Bachelor's degree or higher

CCNP or equivalent certification

Tools

AWS

Azure

VM deployment

Python scripting

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive adoption of Cisco Security solutions, tailor TAPs to customer goals, and act as a trusted advisor across internal teams. You will enable customers via demos, sessions, and hands-on environments, guiding AI-driven insights to maximize security investments.

The role emphasizes strong customer relationships, proactive problem solving, and cross-team collaboration to ensure renewals and growth in a dynamic security portfolio.