Senior Networking Adoption & Success Architect

Cisco Systems, Inc.; Northern (KY); Hybrid; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will guide Technical Adoption Plans, use AI-driven insights, and coordinate with CX, Sales, Partners, and Product teams to accelerate adoption and renewals. The role focuses on solving complex technical challenges, influencing strategy, and helping customers realize value from Cisco solutions.

Qualifications

• 8+ years of related experience or equivalent
• Deep networking expertise across Cisco technologies
• CCNP, CCIE or equivalent certifications

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI-driven insights, and deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews with customers.
• Partner with cross-functional teams to coordinate adoption efforts and improve outcomes.
• Communicate complex technical concepts and tradeoffs clearly to executives and technical teams.
• Bring customer feedback into Cisco’s product teams to prioritize improvements and adoption experiences.

Skills

Networking expertise

Executive communication

Advanced networking knowledge

Education

Bachelor's degree with 8+ years of related experience

Master's degree or PhD with related experience

Tools

Catalyst Center

Catalyst WAN

Spaces

SDA

SD-Routing

Job description

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will guide Technical Adoption Plans, use AI-driven insights, and coordinate with CX, Sales, Partners, and Product teams to accelerate adoption and renewals. The role focuses on solving complex technical challenges, influencing strategy, and helping customers realize value from Cisco solutions.