Technical Account Manager (US) - Observability Leader

Jibe Ventures; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

groundcover is seeking a Technical Account Manager for the US to own the post-sale technical relationship with customers, guiding onboarding, expansion, and ongoing engagement. You will collaborate with our Customer Success team and will influence product direction as the company scales in the US.

In this role you will build hands-on expertise in observability tooling, communicate complex concepts clearly, and help customers maximize value from our cloud-native platform.

Qualifications

• 4+ years in a customer-facing technical role.
• Hands-on observability tooling with cloud-native infrastructure.
• Ability to translate complex technical concepts into clear guidance for customers.
• Excellent written and verbal communication with strong business and technical acumen.
• Bonus: observability-focused experience, or a CS/Engineering degree.

Responsibilities

• Serve as the trusted technical advisor for customers, helping them succeed with groundcover.
• Onboard new customers smoothly to build lasting relationships and drive adoption.
• Champion customers' needs internally so their voices shape product decisions.
• Build self-serve resources (docs, tutorials, and ready-made solutions) that resolve common problems.
• Track multiple customer issues at once through to resolution, escalating complex issues to the right teams for fast turnaround.
• Track the observability market and share insights that sharpen our product and go-to-market strategy.

Skills

Customer-facing role

Observability tooling

Cloud-native infra

Technical communication

Education

CS/Engineering degree (bonus)

Tools

Datadog

Grafana

Prometheus

OpenTelemetry

Docker

Kubernetes

AWS

Azure

GCP

Job description

groundcover is seeking a Technical Account Manager for the US to own the post-sale technical relationship with customers, guiding onboarding, expansion, and ongoing engagement. You will collaborate with our Customer Success team and will influence product direction as the company scales in the US.

In this role you will build hands-on expertise in observability tooling, communicate complex concepts clearly, and help customers maximize value from our cloud-native platform.