Observability Success Architect

OpenObserve Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Full benefits

Flexible schedule

Unlimited PTO

Job summary

OpenObserve is seeking a Technical Account Manager / Customer Success lead who will own the customer journey from POC to deployment and beyond. You will work with platform engineers, SREs, and DevOps leaders to ensure adoption and success across OpenObserve deployments, balancing technical guidance with proactive account management.

You’ll collaborate with sales on proofs of concept and pilots, translate customer needs into product guidance, and help customers realize the value of observability

Qualifications

• 4+ years in a technical role with customer-facing responsibilities.
• Real observability experience across logs, metrics and traces.
• Familiarity with Kubernetes, cloud infra, and telemetry tooling.
• Ability to write SQL and read configuration files.
• Strong communication and relationship-building with engineers and leaders.

Responsibilities

• Own the customer technical journey from POC to deployment and renewal.
• Collaborate with sales during proofs of concept and pilots.
• Provide technical guidance on architecture, data ingestion, and retention.
• Identify risks early and coordinate with support and engineering to resolve.
• Drive customer outcomes and write reusable playbooks and runbooks.
• Partner with sales on renewals and expansion opportunities.

Skills

4+ years in technical role

Observability experience

Kubernetes

SQL

OpenTelemetry

Communication

Account management

Customer engagement

Problem solving

Time management

Tools

Kubernetes

SQL

OpenTelemetry

Job description

OpenObserve is seeking a Technical Account Manager / Customer Success lead who will own the customer journey from POC to deployment and beyond. You will work with platform engineers, SREs, and DevOps leaders to ensure adoption and success across OpenObserve deployments, balancing technical guidance with proactive account management.

You’ll collaborate with sales on proofs of concept and pilots, translate customer needs into product guidance, and help customers realize the value of observability