Tech Account Manager – Observability for Cloud-Native (US)

groundcover

Boston (MA)

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Job summary

groundcover is redefining cloud-native observability and delivering a modern platform designed for Kubernetes, deployed in customers’ own cloud and powered by eBPF. You’ll join the Customer Success team as the first Technical Account Manager in the US, owning the full post-sale technical relationship from onboarding through expansion and ongoing engagement, shaping how this function is built.

This 3-day-a-week onsite role is based in Boston or San Francisco, reporting to the VP of Customer

Qualifications

4+ years in a customer-facing technical role.
Hands-on observability tooling experience.
Ability to translate complex concepts into guidance for customers.
Excellent written and verbal communication.
Bonus: observability-focused background or CS/engineering degree.

Responsibilities

Serve as trusted technical advisor for customers and help them succeed with groundcover.
Onboard new customers smoothly to drive adoption and lasting relationships.
Champion customer needs to influence product decisions.
Build self-serve resources like docs, tutorials, and ready-made solutions.
Track multiple issues through to resolution and escalate as needed.
Monitor observability market insights to sharpen product and GTM strategy.