Associate Technical Account Manager

Yardi; Irving (TX); On-site; USD 43,050 - 45,199; Full time

Job summary

Yardi, a leading property management software company, is seeking an Associate Technical Account Manager in Irving, TX. You will provide technical software support, assist with setup, and guide clients through day-to-day use to maximize value from Yardi’s solutions.

You will troubleshoot issues, deliver practical solutions, and build trusted relationships with multifamily clients while collaborating with internal teams.

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences.
• Experience providing live support via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; thrives in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance for client success.
• Collaborate with teams to resolve challenges and deliver innovative solutions.
• Commit to continuous learning of products and industry trends to drive client success.

Skills

Live support

Troubleshooting

Customer-focused

Relationship building

Quick learner

Detail-oriented

Education

Bachelor’s degree in Business/Finance/Math/CS

Tools

Yardi familiarity

Job description

About The Role

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports every stage of the renter journey and equips property managers with the tools for financial reporting, leasing, maintenance, and more. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution‑focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal To Have

• Familiarity with property management or real estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Compensation

$31.25/hr - $32.81/hr

Application

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

Equal Opportunity

EOE/Race/Gender/Disability/Vets