Associate Technical Account Manager

Yardi; Austin (TX); On-site; USD 43,050 - 45,199; Full time

Job summary

Yardi is seeking an Associate Technical Account Manager to support clients on the P2P Marketplace platform. You will troubleshoot software issues, provide setup guidance, and deliver proactive customer service via phone and email.

The role emphasizes collaboration, product knowledge, and ongoing client success, with travel for training during the initial weeks. A bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Live support via phone & email required.
• Detail-oriented, proactive, and customer-focused.

Responsibilities

• Provide technical software support, set-up, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and guidance to ensure client success.
• Collaborate with teams to escalate and resolve challenges and deliver innovative solutions.
• Continuously learn products and industry trends to drive client success.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Detail-oriented

Adaptable

Relationship building

Fast learner

Organization

Education

Bachelor’s degree in Business/Finance/Math/CS or Engineering

Tools

Yardi

Job description

About the Role

Are you a tech‑savvy individual with a passion for delivering exceptional customer service? Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, you'll provide excellent customer support by troubleshooting and resolving software issues via phone and email on Yardi's P2P Marketplace platform. You will have the opportunity to work with cutting‑edge software solutions, gaining valuable expertise and becoming a subject‑matter expert in the field. Your contribution will go beyond just support – you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.

Travel
This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.

What You’ll Do

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalates and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have

• Familiarity with property management or real‑estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Benefits

Our award‑winning culture, consistently recognized by Glassdoor's prestigious Best Place to Work, fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

Salary

$31.25/hr - $32.81/hr

EEO Statement

EOE/Race/Gender/Disability/Vets