Associate Technical Account Manager

RXinsider LTD.; Cleveland (OH); Hybrid; USD 63,000 - 69,000; Full time

Benefits offered by this job

100% paid medical

Profit sharing

Flexible work

Job summary

Yardi seeks an Associate Technical Account Manager to help clients maximize value from property management software. You’ll combine technical aptitude with strong communication to support setup, troubleshooting, and daily use across a suite of products.

You’ll travel during training in the second week and work with clients and internal teams to deliver high-quality, solution-focused support and ongoing success.

Qualifications

• Bachelor’s degree in business, finance, math, or CS/engineering or equivalent experience.
• Comfortable providing live support via phone and email, troubleshooting effectively.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven with accuracy and efficiency.
• Adaptable and thrives in fast-paced, changing environments.
• Skilled at building relationships and earning client trust.
• Driven to exceed expectations and deliver outstanding service.
• Quick learner who embraces new tools and concepts.
• Naturally organized with clear prioritization.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across products.
• Troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share features, best practices, and personalized guidance to drive success.
• Collaborate with teams to escalate and resolve challenges and deliver innovations.
• Continue learning to master our products and industry trends for client impact.

Skills

Technical aptitude

Customer focus

Problem-solving

Communication skills

Relationship building

Live support

Education

Bachelor’s degree

Tools

Yardi familiarity

Job description

About the Role:

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports the financial, operational, and tenant management needs of organizations around the world. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do:

Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.

Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.

Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.

Champion client success by sharing relevant product features, best practices, and personalized guidance.

Collaborate with dynamic teams to quickly escalation and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.

Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", foster support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets