Technical Account Manager — Platform Adoption Lead

Lema AI

New York (NY)

On-site

USD 170,000 - 200,000

Full time

6 days ago

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Job summary

Lema AI, a fast-growing B2B SaaS company, seeks a Customer Success leader to own the post-sales journey from onboarding to renewal, serving as the primary contact for customer success and value realization. You will drive platform adoption, support technical enablement and integrations, and partner with Account Executives to ensure long-term customer success.

This role is based in the New York City area with an office in Central Manhattan.

Qualifications

4+ years in a customer-facing post-sales role (TAM, CSM, or Implementation) at a B2B SaaS company.
Technical aptitude to discuss APIs, integrations, and workflows; able to troubleshoot before escalation.
Strong written and verbal communication; able to explain concepts to technical and business stakeholders.
Startup mindset: self-motivated, organized, and comfortable in a fast-paced, evolving environment.
Domain knowledge in GRC or TPRM and understanding vendor risk workflows.

Responsibilities

Own a portfolio of customers from onboarding through adoption and renewal.
Proactively drive platform adoption to meet risk management goals.
Collaborate with Account Executives to identify upsell opportunities and renewals.
Assist customers with platform configuration and integrations (SSO, Jira, Slack).
Translate user feedback to Product/Engineering to guide roadmaps.
Conduct regular business reviews (QBRs) with stakeholders to demonstrate value.
Help define implementation processes, health scoring, and support workflows as a founding hire.