Technical Account Manager — Paper & Pulp Solutions

DuBois Chemicals, Inc.; Maine; Remote; USD 85,000 - 110,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking an experienced Technical Account Manager to bridge technical paper and pulp products with customer needs. The TAM will advise, solve problems, and drive adoption while maintaining strong relationships with key accounts in the Maine region.

The role requires 3+ years in paper/pulp chemical solutions, excellent communication, CRM proficiency, and up to 25% travel. On-site collaboration with Sales, R&D, and Portfolio teams is essential to deliver measurable value.

Qualifications

• 3+ years’ experience with paper and pulp specialty chemical solutions, technical support, and account management.
• Must live within 1 hour commute to Somerset, Maine.
• Excellent customer service skills to build and maintain positive relationships.
• Ability to travel up to 25% including overnight travel.

Responsibilities

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Offer strategic advice, best practices, and proactive recommendations for product adoption and optimization.
• Address complex product-related queries and minimize business disruption for the customer.
• Maintain in-depth knowledge of DuBois’ specialty chemical solutions and customer environments.
• Educate customers on new features and best practices to drive adoption and usage.
• Collaborate with Sales, R&D, Portfolio Management to deliver on promises.
• Lead technical check-ins and participate in Business Reviews with quantified value.

Skills

Customer service

Communication

Problem solving

Education

Bachelor’s degree in Chemical Engineering

Tools

CRM software

Microsoft Office

Job description

DuBois Chemicals, Inc. is seeking an experienced Technical Account Manager to bridge technical paper and pulp products with customer needs. The TAM will advise, solve problems, and drive adoption while maintaining strong relationships with key accounts in the Maine region.

The role requires 3+ years in paper/pulp chemical solutions, excellent communication, CRM proficiency, and up to 25% travel. On-site collaboration with Sales, R&D, and Portfolio teams is essential to deliver measurable value.