Technical Account Manager - Somerset, Maine

USA – DuBois Chemicals, Inc; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

DuBois Chemicals seeks an experienced Technical Account Manager to bridge technical paper and pulp products with customer needs. The TAM advises key accounts, clarifies operational challenges, and ensures solutions realize full potential in customer operations.

Travel up to 25% and commute within 1 hour of Somerset, Maine; collaboration with Sales, R&D, and support teams is essential to drive adoption and retention of DuBois chemistries at high-value accounts.

Qualifications

• 3+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management.
• Bachelor’s degree in Chemical Engineering or Paper Science Engineering preferred.
• Ability to travel up to 25% including overnight travel.
• Excellent communication and presentation skills; CRM and analytical tooling proficiency.

Responsibilities

• Serve as the primary technical point of contact with paper mill accounts.
• Offer strategic advice and proactive recommendations for product implementation.
• Resolve complex queries quickly to minimize customer disruption.
• Collaborate with Sales, R&D, and Portfolio Management to deliver value.

Skills

Account management

Technical support

Pulp chemistry

CRM proficiency

Communication skills

Education

Chemical Engineering

Paper Science Engineering

Related discipline

Tools

CRM

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY

MUST live within 1 hour commute to Somerset, Maine DuBois Chemicals is seeking an experienced high-level Technical Account Manager (TAM) to bridge the gap between the company’s technical paper and pulp product offerings and its customers’ needs; acting as a technical advisor to key Dubois customer accounts, ensuring that operational challenges are clearly defined and that the solutions implemented are achieving the full potential in improving the customer’s operations. The TAM is responsible for leveraging deep paper mills operational knowledge, DuBois product knowledge, proactive problem-solving and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts. TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
• Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
• Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
• Educate customers on new features and best practices to drive optimal product adoption and usage.
• Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
• Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.
• Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
• Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
• Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.
• Must be able to perform the essential functions with or without accommodation.

MINIMUM QUALIFICATIONS

• 3+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
• MUST live within 1 hour commute to Somerset, Maine
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
• Document and communicate service findings for every customer visit within CRM.
• Goal oriented and initiative-taking approach to seeking new business.
• Critical thinking and problem-solving skills with attention to detail.
• Proficient in performing technical/mechanical on-site testing.
• Excellent communication (oral, written) and presentation skills.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
• Ability to work independently with minimal supervision.
• Ability to travel up to 25% including overnight travel.

EDUCATION QUALIFICATIONS

• Bachelor’s degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

DuBois values

• Honest and Ethical Behavior
• Collaborative Communication
• Safety at Work and Home
• Environmental Stewardship

Perks and Benefits

You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be. DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.