Paper Mill Technical Account Manager In Lewiston, ID

USA – DuBois Chemicals, Inc; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Vacation time

Income protection plans

Job summary

DuBois Chemicals, Inc is seeking an experienced Technical Account Manager to act as the primary technical point of contact for paper mill accounts in Lewiston, Idaho.

The ideal candidate should have over 10 years of experience in the Paper and Pulp sector, excellent customer service skills, and a Bachelor’s degree in a related discipline. Benefits include health and dental insurance, 401(k) with company match, and vacation time.

Qualifications

• 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management.
• Goal-oriented, initiative-taking approach to seeking new business.
• Proficient in on-site technical/mechanical testing.

Responsibilities

• Serve as the primary technical point of contact for paper mill accounts.
• Offer strategic advice and best practices for product implementation.
• Collaborate with the District Sales Manager to manage an opportunity pipeline in CRM.

Skills

Customer service skills

Problem-solving skills

Technical support expertise

Ability to work independently

Communication skills

Education

Bachelor’s degree in Chemical Engineering, Paper Science Engineering, or related discipline

Tools

Microsoft Office

CRM software

Job description

DuBois Chemicals is seeking an experienced Technical Account Manager (TAM) to bridge the gap between our technical paper and pulp product offerings and our customers’ needs.

Location: Lewiston, Idaho (on site).

Responsibilities

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
• Address complex product‑related queries, resolve issues quickly, and minimize business disruption for the customer.
• Maintain in‑depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
• Educate customers on new features and best practices to drive optimal product adoption and usage.
• Collaborate with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in CRM.
• Lead technical check‑ins and actively participate in Business Reviews, quantifying the value DuBois’ solutions create for the customer.
• Work with Sales, Service, R&D, Portfolio Management and other internal teams to ensure deliveries meet customer promises.
• Provide regular customer feedback to Portfolio Management and Research & Development teams.
• Maintain a consistent presence at customer sites to ensure adequate service, support coverage, prevent churn, and increase sales and profitability.
• Must be able to perform essential functions with or without accommodation.

Minimum Qualifications

• 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management.
• Excellent customer service skills to build and maintain positive relationships.
• Ability to solve customers’ technical challenges using product knowledge and process improvement tools.
• Document and communicate service findings for every customer visit within CRM.
• Goal‑oriented, initiative‑taking approach to seeking new business.
• Critical thinking and problem‑solving skills with attention to detail.
• Proficient in on‑site technical/mechanical testing.
• Excellent oral, written, and presentation skills.
• Proficient in Microsoft Office, CRM, and analytical tools.
• Ability to work independently with minimal supervision.
• Travel up to 25% including overnight travel.

Education Qualifications

Bachelor’s degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.

Equal Opportunity Statement

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, military service, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Perks and Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid holidays
• Vacation time
• Income protection plans