Technical Account Manager(India, Remote)

Openkrill; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Level AI in Mountain View, CA, is seeking a client account lead to manage key client relationships, onboard new customers, and coordinate across sales, product, and support to ensure successful deployments of our AI-powered customer support solutions.

You will translate technical concepts to non-technical stakeholders, identify upsell opportunities, and track satisfaction and usage metrics, working EST hours as part of a fast-paced, customer-focused team.

Qualifications

• Bachelor’s degree or equivalent in CS or related field.
• 2–3+ years in a hands-on technical role and delivering client implementations.
• Strong background with SaaS platforms, APIs and cloud services.
• Excellent project management and ability to communicate to non-technical stakeholders.
• Excellent English communication and ability to work in EST hours.

Responsibilities

• Serve as the primary contact for key client accounts and build strong relationships.
• Onboard multiple clients and understand objectives to tailor AI-powered support solutions.
• Collaborate with sales, product, and support to address client needs and resolve issues.
• Develop and maintain understanding of our AI-powered solutions and communicate technical information.
• Identify upsell and cross-sell opportunities with existing clients.
• Track key metrics such as satisfaction and usage to drive product improvements.

Skills

SaaS platforms

APIs

Cloud services

Project management

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Zendesk

CRM integrations

AWS Connect

Five9

Genesys

Job description

Level AI https://thelevel.ai/was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

• - Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• - Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
• - Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
• - Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
• - Identify opportunities for upselling and cross-selling our solutions to existing clients.
• - Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

• - Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• - 2-3+ years of experience in a hands on technical role2-3+ years of experience delivering successful customer implementations
• - Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
• - Excellent project management skills with the ability to juggle multiple projects simultaneously.
• - Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
• - Exceptional organizational and problem-solving skills.
• - Strong communication skills in English (both written and verbal).
• - Comfortable working in EST hours

Optional Requirements :

• - Familiarity with common CRM integrations such as Salesforce and Zendesk.
• - Familiarity with intent-based and generative artificial intelligenceExperience with Telephony Systems such as AWS Connect, Five9 and Genesys.