Senior Sales Engineer - AI (WFH/Remote)

TASQ Staffing Solutions; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Remote Jobs is seeking an experienced technical leader to guide enterprise opportunities in AI-powered contact center solutions. You will present demos and map customer pain points to GenAI, Agentic AI, and RAG-enabled architectures.

Lead technical responses in RFPs, translate requirements into architectures with product/engineering teams, and advise on AI adoption across CC platforms while traveling within APAC as needed.

Qualifications

• 7+ years of experience in contact center, pre-sales, solution engineering, or technical consulting.
• Experience with CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
• Experience in Conversational AI space.
• Project management or business consulting in contact centers.
• Experience in managing large and strategic accounts.
• Hands-on understanding of AI concepts: LLMs, RAG, Agentic AI.
• Ability to explain technical concepts to technical and non-technical stakeholders.

Responsibilities

• Act as the technical lead in the sales cycle with Account Executives to drive enterprise opportunities.
• Map customer pain points in contact centers to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval).
• Deliver compelling technical presentations and demos of GenAI, Agentic AI, RAG, and LLM-based solutions.
• Translate business requirements into AI solution architectures with product/engineering teams.
• Respond to RFPs/RFIs with detailed technical responses and designs.
• Advise clients on AI adoption strategies and integration with CC platforms (Genesys, Avaya, Five9, Amazon Connect).
• Stay updated on AI trends, competitors, and enterprise AI adoption.

Skills

Contact center

Pre-sales

Solution engineering

Technical consulting

CCaaS

Conversational AI

AI concepts

Account management

English fluency

Travel willingness

Tools

Genesys

Avaya

Five9

NICE

Amazon Connect

Job description

Work Setup: Remote (must be a PH-based Filipino citizen)

Must-have Qualifications:

• At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience)
• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
• Experience in the Conversational AI space.
• Must have project management and/or business consulting experience in the contact center industry.
• Experience in managing large and strategic accounts.
• Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
• Strong ability to explain technical concepts to both technical and non-technical stakeholders.
• Proven track record supporting enterprise sales cycles and closing large deals.
• Excellent communication, presentation, and stakeholder management skills.
• Fluency in English (written and spoken)
• Ability to travel across India/APAC for client engagements

Responsibilities:

• Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
• Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
• Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
• Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
• Respond to RFPs/RFIs with detailed technical responses and solution designs.
• Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,
• Five9, Amazon Connect, etc.), and industry best practices.
• Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.