Solutions Architect

Level AI; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

A technology solutions company in the United States is seeking a Solutions Architect to bridge technical expertise and customer engagement. This role involves communicating complex systems to clients, leading integration efforts, and supporting sales with proof-of-concept solutions. The ideal candidate will have a Bachelor's in Computer Science, 3+ years of technical experience, and proficiency in programming languages. The company offers a dynamic environment focusing on AI-driven customer support solutions.

Qualifications

• 3+ years of experience in a hands-on technical role, with 1+ years in development or integration.
• Experience integrating with CRMs such as Salesforce.
• Strong technical background in APIs and cloud services.

Responsibilities

• Communicate Level AI’s technology to clients and stakeholders.
• Lead technical discussions supporting pre- and post-sales activities.
• Create proof-of-concept solutions with engineering teams.

Skills

API interaction

Cloud services

Problem-solving

Communication skills

Programming in Python

Programming in JavaScript

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Salesforce

Telephony Systems

Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

About the Role

As a Solutions Architect, you will serve as a technical escalation point and subject matter expert for both the Customer Delivery team and the Sales team. You will help both customers and prospects see how the Level AI platform can be configured and integrated with their systems to achieve their business goals. You will be responsible for understanding the architecture of the Level AI platform and how it can be integrated with different varieties of systems.

Key Responsibilities

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
• Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre‑ and post‑sales activities.
• Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
• Collaborate closely with Sales Engineers and the engineering team to create proof‑of‑concept (POC) solutions that showcase the value of Level AI integrations.
• Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API‑based and SFTP‑based).
• Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
• Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
• Understand clients’ technical requirements which may require leading technical discovery sessions to ensure that our AI‑powered customer support solutions are configured appropriately to meet their needs.
• Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI‑powered customer support solutions, and effectively communicate technical information to clients.

Requirements

• Bachelor’s degree in Computer Science, Information Systems related field OR equivalent experience.
• 3+ years of experience in a hands‑on technical role, 1+ years of experience in development, integration engineering, or SaaS/cloud‑hosted solutions.
• Strong technical background with experience interacting with APIs and using cloud services.
• Experience with integrating with CRMs such as Salesforce.
• Ability to translate complex concepts into actionable items to non‑technical stakeholders.
• Strong communication skills in English (both written and verbal).
• Entrepreneurial & Problem‑Solving Attitude – self‑motivated, adaptable, and resourceful in tackling implementation challenges.
• Proficiency in programming languages such as Python and JavaScript for process automation.
• Excellent troubleshooting, problem‑solving, and analytical skills.
• Quick learner who can rapidly adapt to new software, including Level AI and industry‑specific tools used by customers.

Optional Requirements

• Familiarity with intent‑based and generative artificial intelligence.
• Experience with Telephony Systems such as AWS Connect, Five9, and Genesys.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.