Technical Account Manager(India, Remote)

Level AI; Mountain View (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

Level AI in Mountain View, CA is seeking an experienced Customer Success Manager to onboard and manage strategic client accounts. You will partner with sales, product, and support to ensure AI-powered solutions meet objectives and drive adoption.

The ideal candidate has 2-3+ years in technical customer success, strong SaaS and API knowledge, and excellent communication in EST hours, with a proactive approach for upsell opportunities.

Qualifications

• Bachelor's degree or equivalent experience in CS or related field.
• 2-3+ years delivering successful customer implementations.
• Strong understanding of SaaS platforms, APIs, and cloud services.

Responsibilities

• Serve as the primary point of contact for key client accounts.
• Lead onboarding and ensure alignment with client objectives.
• Collaborate with sales, product, and support to resolve technical issues.
• Deeply understand Level AI solutions and translate them for clients.
• Identify opportunities for upselling and cross-selling to existing clients.
• Track customer satisfaction and product usage to drive improvements.

Skills

Account management

Onboarding

Technical communication

Project management

English proficiency

EST hours

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Zendesk

AWS Connect

Five9

Genesys

Job description

Level AIwas founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform levers advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 2-3+ years of experience in a hands on technical role2-3+ years of experience delivering successful customer implementations
• Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
• Exceptional organizational and problem-solving skills.
• Strong communication skills in English (both written and verbal).
• Comfortable working in EST hours

Optional Requirements :

• Familiarity with common CRM integrations such as Salesforce and Zendesk.
• Familiarity with intent-based and generative artificial intelligenceExperience with Telephony Systems such as AWS Connect, Five9 and Genesys.