Technical Account Manager — Hardware & Carrier Partnerships

Relay; Chicago (IL); Sur place; USD 130 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Parental Leave

Wellness Perks

Team Events

Résumé du poste

Relay is building the intelligent system of action for frontline operations. The Technical Account Manager will serve as a bridge between Hardware, Software, Supply Chain, and Marketing, managing carrier relationships and certification timelines to ensure timely market launches.

Reporting to the Sr. Director of Hardware Products, you will own certifications with US operators, coordinate prototype builds, and lead testing efforts while partnering with labs and external partners.

Qualifications

• 10+ years in a customer-facing technical role owning client relationships.
• Experience with a cellular device manufacturer.
• Proven track record certifying cellular devices with major US network operators.
• Strong cross-functional leadership across Hardware, Software, Supply Chain, and Marketing teams.
• Excellent communication skills, able to move between deep technical detail and executive-level narrative.
• Willing to travel occasionally to Raleigh HQ or testing lab locations.

Responsabilités

• Pre-Launch Product Management: define cellular products and accessories and contribute to PRDs.
• Device Certification Management: drive certifications with operators and manage documentation.
• Cross-Functional Influence: collaborate with Supply Chain and Marketing on launch readiness and carrier provisioning.
• Post-Launch Maintenance: address post-launch hardware/software quality issues and optimizations.

Connaissances

Customer-facing tech roles

Cellular device certification

Cross-functional leadership

Communication skills

Travel willingness

Formation

Bachelor's degree or equivalent

Technical degree preferred

Description du poste

Relay is building the intelligent system of action for frontline operations. The Technical Account Manager will serve as a bridge between Hardware, Software, Supply Chain, and Marketing, managing carrier relationships and certification timelines to ensure timely market launches.

Reporting to the Sr. Director of Hardware Products, you will own certifications with US operators, coordinate prototype builds, and lead testing efforts while partnering with labs and external partners.