Technical Account Manager - GIS Services

Schneider Electric; Fort Collins (CO); Remote; USD 90,000 - 130,000; Full time

Job summary

Schneider Electric Geospatial (GIS) Utilities Professional Services seeks a Technical Account Manager in the US office (Fort Collins, CO) or remote from home. You will serve as trusted advisor to strategic clients, guiding upgrade strategies and coordinating high-quality support and project activities.

As TAM, you will oversee case management, engage with client personnel, facilitate developer activities, produce reports, and help ensure the client becomes a reference account with a high NPS.

Responsibilities

• Own the success of strategic GIS client accounts and coordinate delivery of services.
• Attend calls, workshops, and onsite visits to ensure client satisfaction and referenceability.

Job description

Technical Account Manager – Geospatial (GIS) Utilities Professional Services

Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Schneider Electric Geospatial (GIS) Utilities Professional Services has an outstanding opportunity for a motivated individual to assume the role of Technical Account Manager (TAM) in the US office (Fort Collins, CO) or remote from home.

As a key member of the Enterprise GIS Professional Services group within the Geospatial (GIS) - Utilities vertical, the Technical Account Manager will own the success of some of our most strategic clients.

As our clients’ trusted advisor, you will help them develop upgrade strategies, ensure resolution of their technical support cases, stay engaged with (and oversee) their ongoing projects, become familiar with their personnel/ organization /environment /workflow/ processes / configuration, attend conference calls, conduct workshops, coordinate DBA activities, facilitate developer activities/support, produce and send reports, conduct onsite visits, and ensure that the client is successful and a reference account with a high NPS (Net Promoter Score).

The TAM is responsible for managing, coordinating and ensuring the high quality and timely delivery of support services for Custom and Extended Support & Maintenance (ESM) clients. The TAM will work directly with ESM clients’ named contacts to facilitate services and case management needs.