Technical Account Manager (FinOps)

FinOps Weekly; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work

Job summary

Flexera seeks a Technical Account Manager to join our US-based Customer Success team, focusing on FinOps offerings such as CloudCheckr, Cloud Cost Optimization, and ProsperOps. You will guide partners to maximize value, optimize usage, and achieve business outcomes.

You will partner with Sales, Product, and Support, lead strategic discussions, and help expand platform adoption. Expect collaboration across teams, mentoring, and occasional travel to client sites up to 5–10%.

Qualifications

• 5–7 years as a Technical Account Manager or 7–10 years in technical support or customer success in SaaS/cloud.
• Strong knowledge of public cloud platforms (AWS, Azure, GC) and FinOps, cloud billing or cost management.
• SaaS background with experience in cloud management platforms; excellent communication skills.

Responsibilities

• Understand customer use cases and align with business outcomes through strategic guidance and platform optimization.
• Act as primary consultative contact for Flexera FinOps products and best-practice guidance.
• Collaborate with Account and Partner Development Managers to drive retention and growth.
• Lead discussions on new features, product updates, and strategic deployments.
• Monitor customer health, provide usage reports, and deliver value demonstrations.

Skills

Cloud cost management

FinOps

SaaS experience

Executive communication

Relationship management

Cross-functional collaboration

Strategic guidance

Gainsight

Jira

Public cloud (AWS/Azure/GC)

Education

Bachelor’s degree in CS/IT or related field

FinOps certification

Cloud certifications (AWS/Azure/GC)

Tools

Gainsight

Jira

Job description

# Technical Account Manager (FinOps)United StatesFinOpsNot Specified21/05/2026Full-timeRemoteFavoriteAccess Job## Job DescriptionFlexera is seeking an experienced, results-driven, and high-energy Technical Account Manager to join our high-performing Customer Success team. This role will specifically support partners who use Flexera’s FinOps product offerings including CloudCheckr, Cloud Cost Optimization, and ProsperOps product lines, helping them drive value, optimize usage, and achieve their business outcomes. We are obsessed with our customers’ success. That means deeply understanding their desired outcomes, advocating for their needs internally, and delivering world-class consultative guidance across all touchpoints. As a Technical Account Manager at Flexera, you will serve as a strategic partner to our customers, working across Customer Success, Sales, Product, and Support to ensure customers get maximum value from their investment in our FinOps solutions. You’ll leverage your deep expertise in cloud platforms (AWS, Azure, GC), FinOps, and cloud cost management to advise customers on best practices, configuration, and optimization. This is a highly collaborative, customer-facing role that blends technical knowledge and insight with strategic relationship management. Responsibilities: Understand key customer use cases and ensure alignment to business outcomes through strategic guidance and platform optimization. Serve as the primary consultative contact for Flexera FinOps products, providing guidance on best practices and innovative solutions. Collaborate closely with Flexera Account and Partner Development Managers to drive retention and growth within accounts. Work with Flexera Technical Support to ensure timely and accurate resolution of customer inquiries. Lead customer discussions around new features, product updates, and strategic deployment of the platform. Monitor customer health and usage trends to proactively address risks and ensure long-term satisfaction. Identify opportunities for product expansion or new use cases, supporting Sales in growth conversations. Deliver strategic business reviews and usage reports to demonstrate value and align on future goals. Keep customer records and engagement history current in systems such as Gainsight and Jira. Support creation and improvement of user-facing content including training materials, quick reference guides, and onboarding resources. Expectations: Proactive, consultative, and solutions-oriented in every interaction, internally and externally. Act as the voice of the customer within Flexera to influence product and support priorities. Foster long-term, trusted advisor relationships with technical and business stakeholders. Stay current with Flexera’s platform capabilities and the evolving cloud and FinOps landscape. Travel up to 5–10% to meet with key customers or attend events as needed. Qualifications: 5–7 years as a Technical Account Manager or 7–10 years in technical support/customer success in SaaS or cloud environments Strong knowledge of public cloud platforms (AWS, Azure, GC) and experience with FinOps, cloud billing, or cloud cost management SaaS background; experience with cloud management platforms Excellent communication and relationship-building skills across all levels of an organization Comfortable in fast-paced environments and navigating complex customer challenges Self-starter with strong organizational and time management skills Education: FinOps certification AWS, Azure, and/or GC certifications Bachelor’s degree in Computer Science, Information Technology, or a related field preferred