FinOps Technical Account Manager
ProsperOps
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Benefits offered by this job
Job summary
Qualifications
- Detail oriented with strong written and communication skills.
- Ability to identify and solve complex problems swiftly.
- Organized with a keen sense for details and accuracy.
- Comfortable working with numbers and performing spreadsheet analysis.
- Exhibits curiosity and a positive attitude in a startup environment.
- Familiar with Amazon Web Services, Savings Plans, and Reserved Instances.
Responsibilities
- Serve as FinOps Subject Matter Expert for customer inquiries.
- Provide onboarding and implementation support for customers.
- Collaborate with the Product team on new optimization services.
- Address support inquiries and ad hoc requests from customers.
- Introduce new products and features to customers.
Skills
Job description
ProsperOps is looking for an experienced FinOps practitioner. Your mission will be to work with customers to solve complex cloud cost optimization problems and answer both strategic and tactical FinOps questions. You’ll also be involved in the development of new optimization services and working closely with our Product team. The ideal candidate already possesses deep experience in the FinOps discipline as an optimization practitioner. We’re looking for insanely curious problem solvers with strong computational skills.
- Finops Subject Matter Expert working with existing install base to answer questions surrounding the ProsperOps platform and cloud rate optimization methods
- Onboarding/implementation support including bringing customers up to speed with various FinOps concepts and how our platform works
- Work with the Product team to develop new optimization services to enhance customer discounts
- Addressing general support inquiries and ad hoc requests with customers
- Introducing new products/features
- Customer obsession - you are detail oriented with strong written and communication skills
- Problem Solver - you can cull the relevant details and solve for the essence of the problem
- Fastidious – you're organized, care about the details, and seldom make mistakes
- Unafraid of Math - you are comfortable working with numbers and ad hoc spreadsheet analysis
- Startup mentality – high integrity, curious, positive attitude, and strong work ethic
- Deep familiarity with Amazon Web Services and FinOps concepts to include Savings Plans and Reserved Instances
ProsperOps is the category leader in autonomous cloud cost optimization, founded by the leaders behind Rackspace’s AWS Managed Services Business. We use sophisticated algorithms, AI, and automation to generate world-class savings outcomes while minimizing our customers' risk. We have over $1Billion of AWS compute spend under management and serve sophisticated AWS teams at Drift, Betterment, and Tech Data, as well as leaders in the Gartner Cloud Services Magic Quadrant.
- Long-term incentive program
- Unlimited PTO
- Benefits including medical and dental insurance, 401(k)
- Career growth opportunities as an individual contributor to team leader
- Work from home (we're a fully remote team)
- Opportunity to be an early part of and shape a start-up culture
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