Technical Account Manager - Federal Cloud Ops

Benchstrength; Arlington (VA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Unlimited PTO

401k plan

Job summary

Knox is seeking a Technical Account Manager I to manage strategic Enterprise customers in Knox’s FedRAMP-authorized cloud environment. You will own post-implementation operational success, drive alignment, manage escalations, and act as a trusted advisor across technical and operational initiatives.

You will coordinate with SRE, Security, Compliance, Engineering, and Customer Success teams to ensure compliant, secure operations for regulated environments. Arlington preferred with hybrid options.

Qualifications

• 3+ years in FedRAMP, federal cybersecurity/compliance, RMF, ISSO/ISSM support, security assessment/audit, cloud operations, TACM, or related role.
• At least 2 years directly supporting FedRAMP or federal RMF authorization and ongoing authorization activities.
• Familiarity with FedRAMP, NIST RMF, and NIST SP 800-53, including controls, evidence, assessments, findings, POA&Ms, and continuous monitoring.
• Experience with SSP/control documentation, evidence collection, assessment support, POA&M management, ConMon, changes, annual assessments, or responding to questions.
• Experience with Cloud Service Providers, federal agencies, 3PAOs, ISSOs/ISSMs, AOs, or other federal authorization stakeholders.

Responsibilities

• Own ongoing customer relationships after implementation and production go-live.
• Serve as the primary operational and strategic contact for customer accounts.
• Advise customers on operational best practices, process adherence, and platform adoption strategies.
• Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
• Drive customer meeting cadence, operational reviews, and executive status updates.
• Ensure customers align with Knox operational expectations, SLAs, incident response, and change management processes.
• Identify risks, gaps, or adoption concerns and drive mitigation plans.
• Partner with TIMs and Engineering to ensure continuity between implementation and operations.
• Advocate for customer needs while balancing platform standards and scalability.
• Contribute to continuous improvement of customer operations and service delivery.

Skills

FedRAMP experience

RMF

NIST SP 800-53 familiarity

Authorization processes

Customer communication

Education

Bachelor’s degree or equivalent

Tools

AWS

Azure

GCP

Job description

Knox is seeking a Technical Account Manager I to manage strategic Enterprise customers in Knox’s FedRAMP-authorized cloud environment. You will own post-implementation operational success, drive alignment, manage escalations, and act as a trusted advisor across technical and operational initiatives.

You will coordinate with SRE, Security, Compliance, Engineering, and Customer Success teams to ensure compliant, secure operations for regulated environments. Arlington preferred with hybrid options.