Technical Account Manager II - FedRAMP & Enterprise Ops

Knox Systems; United States; Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

Unlimited PTO

401k

Job summary

Knox is seeking a Technical Account Manager II to own strategic customer relationships within Knox’s FedRAMP-authorized cloud. You will ensure operational success after implementation and serve as trusted advisor across security and engineering teams.

In this role you’ll coordinate with SRE, Security, Compliance, and Customer Success, drive executive updates, and help customers adopt best practices in highly regulated environments.

Qualifications

• 5+ years total experience, with 3+ years in FedRAMP/RMF or federal authorization.
• 3+ years supporting FedRAMP authorization, RMF, ConMon activities.
• Experience developing SSP/control documentation and POA&M management.
• Strong knowledge of FedRAMP, NIST RMF, NIST SP 800-53.
• Experience with cloud environments and cross-functional collaboration.
• Experience working with federal agencies, CSPs, 3PAOs, ISSOs/ISSMs, AOs, or similar authorization stakeholders.

Responsibilities

• Own ongoing customer relationships after go-live.
• Serve as primary operational and strategic contact for customer accounts.
• Advise customers on operational best practices, process adherence, and platform adoption strategies.
• Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
• Drive customer meeting cadence, operational reviews, and executive status updates.
• Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.
• Identify customer risks, operational gaps, or adoption concerns and drive mitigation plans.
• Partner with TIMs and Engineering to ensure continuity between implementation and long-term operations.
• Advocate for customer needs internally while balancing platform standards and scalability.
• Support continuous improvement initiatives related to customer operations and experience.
• Work Location: Arlington, VA with in-person emphasis and hybrid flexibility.

Skills

FedRAMP

RMF

Cloud security

3PAO coordination

Executive comms

AWS/Azure/GCP

Job description

Knox is seeking a Technical Account Manager II to own strategic customer relationships within Knox’s FedRAMP-authorized cloud. You will ensure operational success after implementation and serve as trusted advisor across security and engineering teams.

In this role you’ll coordinate with SRE, Security, Compliance, and Customer Success, drive executive updates, and help customers adopt best practices in highly regulated environments.