Federal Cloud Technical Account Manager

Knox Systems; Arlington (VA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability

Unlimited PTO

401k plan

Job summary

Knox Systems in Arlington, VA, seeks a Technical Account Manager I to own strategic customer relationships for Enterprise clients in Knox’s FedRAMP-authorized cloud. You will drive post-implementation success and coordinate with SRE, Security, Compliance, Engineering, and Customer Success to ensure operational excellence.

This role requires strong customer communication, proactive issue management, and a focus on scalable operations in highly regulated environments.

Qualifications

• 3+ years total experience in FedRAMP, RMF, or federal authorization activities.
• At least 2 years directly supporting FedRAMP or RMF authorization.
• Knowledge of NIST RMF, NIST SP 800-53, controls, evidence, and POA&Ms.

Responsibilities

• Own ongoing customer relationships post go-live and production support.
• Serve as primary contact for operational and strategic accounts.
• Advise on operational best practices, process adherence, and platform adoption.

Skills

Strong customer communication

Organization skills

Stakeholder coordination

Problem solving

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

FedRAMP knowledge

RMF familiarity

Cloud platforms (AWS/Azure/GCP)

SSP/Control documentation

Job description

Knox Systems in Arlington, VA, seeks a Technical Account Manager I to own strategic customer relationships for Enterprise clients in Knox’s FedRAMP-authorized cloud. You will drive post-implementation success and coordinate with SRE, Security, Compliance, Engineering, and Customer Success to ensure operational excellence.

This role requires strong customer communication, proactive issue management, and a focus on scalable operations in highly regulated environments.