Technical Account Manager, Enterprise Networking

Cloudflare, Inc.; Northern (KY); Hybrid; USD 99,000 - 136,000; Full time

Benefits offered by this job

Equity plan

401(k) plan

Medical + vision + dental

Paid time off

Job summary

Cloudflare is seeking a Technical Account Manager to own post-contract support for its Enterprise customers. You will be the primary technical contact, coordinating with engineering and product teams to resolve issues and align on roadmaps. Strong networking knowledge and customer leadership are essential.

Ideal candidates have 8+ years in customer-facing tech roles, experience with Fortune 500 clients, and a passion for Cloudflare products. Travel up to 25% and weekend rotations may be required.

Qualifications

• Minimum 8 years in a customer-facing technical account role.
• Strong knowledge of networking (OSI layer, BGP/OSPF) and security tech.
• Proven ability to manage escalations and coordinate with product/engineering teams.
• Experience with Fortune 500 customers.
• Excellent communication and leadership skills.

Responsibilities

• Serve as primary technical support contact.
• Coordinate with cross-functional teams across product, engineering, and sales.
• Deliver Quarterly Support Reviews with SLA adherence.
• Proactively advocate for customer needs and roadmaps.
• Manage escalations and ensure timely resolution.
• Travel up to 25% and be available for weekend rotations.
• Maintain Cloudflare knowledge and provide customer feedback to product teams.
• Prepare CSRs and incident documentation.

Skills

Networking fundamentals

Technical account management

Customer-facing experience

Troubleshooting

Security technologies

Cloudflare product knowledge

Fortune 500 experience

OSI model knowledge

Cross-functional collaboration

Tools

Wireshark

Traceroute

cURL

Dig

Job description

Cloudflare is seeking a Technical Account Manager to own post-contract support for its Enterprise customers. You will be the primary technical contact, coordinating with engineering and product teams to resolve issues and align on roadmaps. Strong networking knowledge and customer leadership are essential.

Ideal candidates have 8+ years in customer-facing tech roles, experience with Fortune 500 clients, and a passion for Cloudflare products. Travel up to 25% and weekend rotations may be required.